What was the greatest lesson an early job taught you?
"While studying at uni, I worked a part-time retail job at Electronics Boutique (aka EB Games). An awesome gig for someone who spent way too much time trying to beat my brother at FIFA ’99! EB was a very American retail company – customer service was their religion. This focus on the customer was an invaluable lesson with surprisingly useful internal applications to professional teamwork. Think of your colleagues as customers of your professional output. Listen, empathise, identify needs, build trust, exceed expectations, add value, earn repeat business."